Life On Halong Bhaya Cruise

For missing or damaged luggage, or to inquire about an item you may have left on board, please email us at sales@bhayacruises.com. When contacting us, please ensure you give us your full name, cruise vessel name, cabin number and the cruise date.

The reception area is the central point on board and our staff is on 24 hour standby behind the reception desk.

Your safety is our number one priority. In case of emergency, please put on the life vest and gather at the reception area. Follow the instructions of the cruise manager or chief purser. Your cabin is also equipped with a hammer for breaking the window and an emergency lamp. Tender boats and life boats are ready and there are enough places provided for all passengers.

Yes, the life boats are located on the Sundeck; each accommodates a maximum of 12 people. Besides this, life vests are available in each cabin, under your bed, in the dining area under your chairs, and in the tender boat; so please check for those once on board. Guests are recommended to wear a life jacket for all excursions, kayaking and swimming activities.

No, internet is not available on board for our guests, it is available for staff-use only. We can assist in case of urgency but the signal on board is relatively unstable. We only provide internet access at our pier and it is free of charge based on a first come first serve basis.

Babysitting is offered both in a group setting, and individually. The babysitting service must be reserved through our Sales Department at least 24 hours in advance. If not, there is no guarantee that sitters will be available. The service is offered between 8:00 am and 2:00 am whenever staff is available. Sitters will be assigned on a first come first served basis.
Children MUST be at least 1 year old.
Approximate Rate: $12.00 per hour for one or two children within the same family or $15.00 per hour for three children within the same family. Times and prices are subject to change without prior notice. Payment must be made in cash or credit card upon checking out.

There is no laundry service available on board. Ironing/pressing is available for at an extra cost. Please contact the Reception Desk for information.

A: Yes, in case you need irons please kindly contact our Receptionist on board.

Yes, all of our cabins have hairdryers. You can skim over our fact sheet for more information about the facilities and amenities in each cabin.

Onboard electricity is 220V AC. Adapters are available at the Reception Desk on request. If you have any questions about the appropriate place to plug in your hair dryer, razor or any other appliances, please check with our staff.

The dress code on board and ashore is relaxed casual. Sturdy walking shoes are recommended for sightseeing excursions. Dinner attire is “evening casual”. You should bring warm clothes during the winter months in Halong Bay from November to March and cool, light clothing for sun protection is recommended during the summer months in Halong Bay.

Tips are discretionary and not included in your cruise price. Rather than showing your gratitude to each staff member individually, you may want to tip the onboard staff collectively at the end of your cruise. We suggest around USD $5 – $10 (or equivalent local currency) per guest - but of course this is up to you. Collective tips are aggregated and distributed among our entire staff. Any additional, personal tips are at your own discretion.

Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use. Our bar stocks a wide selection of alcoholic and non-alcoholic beverages at very reasonable prices so there is no need to bring any on board. However, if you would like to request any special alcoholic or non-alcoholic beverages then please contact our Sales Department.

For the comfort and enjoyment of all our guests, smoking is NOT allowed in any of the vessel’s interior spaces. However, smoking is permitted in the sheltered external areas designated for smoking, on the Sundeck, the open balcony and other boat decks on port and starboard. Smoking is permitted on open decks but not near open doors, windows, hatches or ventilation intakes, the petrol storage tank, kitchen area, dining area and the bars. A guest must be at least 18 years of age to purchase, possess or use tobacco products onboard. Cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard.

We accept US Dollars, Euros and Vietnam Dong. We are sorry there is no money exchange available on board. Items you purchase on board, together with any optional excursions you purchase, will be added to your shipboard account. You may settle your account in cash (Vietnam dong, Dollars or Euros) or by credit card (sorry, the ship is unable to accept traveller’s checks).

There are no on board doctors as part of the crew. However, all vessels are equipped with First Aid Kits and a basic medicine supply. Please ensure you bring adequate supplies of prescription medications to cover the duration of your trip. We also recommend you bring medicines for colds, fever and diarrhea. Of course we hope you will not need them, but it is always better to be prepared. If a serious medical emergency require assistance from onshore, we will take you back to the pier within one (01) hour. If you or one of your cruise companions is feeling ill, please inform the Reception Desk immediately.
In case of urgency, our tender can return to pier to take you to the nearest hospital within 01 hour. The whole boat can also return to pier within 02 hours.

Yes, we take the safety and security of our guests and crew seriously; hence, we have 24h security on board. The Captain and Cruise Manager are the Security Officers and you are welcome to ask about personal safety ashore or while cruising. Furthermore, jewelry and other valuables can be deposited in the safety deposit box at the Reception Desk. There are no safes in the cabins or suites.

Each cabin has its own telephone for cabin-to-cabin calls. Ship-to-shore calls can be placed at the Reception Desk; the charges will be added to your shipboard account. Please note that mobile/hand phone coverage may be intermittent in some places due to the area’s topography.