Please kindly read these terms
and conditions carefully. On booking online or signing our booking
form when making reservation over the phone or by email, you are
deemed to have read and accepted our booking conditions and are
accepting the terms of these conditions on behalf of all persons in
the party.
These terms and conditions constitute an agreement between Cruise Lan Ha Bay and clients. By entering the site, you accept these terms
and conditions. The terms and conditions are subject to change at
any time, and it is your responsibility to check these terms and
conditions regularly in case there is any change.
Continuing to use the site after a change has been made is your
acceptance of those changes.
1. Rate
Tour prices are valid till 31 December and are net prices and
quoted in American dollar per person, inclusive of 5% service charge
and exclusive of 10% VAT tax.
2. Included in quoted programs
Transportation in air-conditioned vehicle;
Domestic flight or train ticket (if any);
All accommodations as noted in the itinerary based on twin share
with daily breakfast;
Meals as specified in the itinerary;
Fully guided sightseeing as noted in the itinerary;
3. Not included in quoted programs:
Airport transfer unless otherwise stated;
Early and/or late check in at hotels unless otherwise stated;
International airfares unless otherwise stated;
Visa fee and visa arrangement fee;
Airport departure taxes;
Meals other than specified in the itinerary;
Beverages other than included in pre-tour documentation,
Sightseeing not included in the itinerary;
Gratuities and tips;
Personal expenses
4. Payment
We require full payment for all online bookings with Cruise Lan Ha Bay. However, we also accept a deposit (at least 50% of total
cost with booking costs below USD500, 20% of total cost with booking
costs over USD1000), please contact us if you want to pay a deposit.
Then, our staff will help you to proceed the deposit and make
reservation. The prices quoted in the website CruiseLanHaBay.com are
net price and exclusive of any kind of booking fee when making the
payment.
Payment via Credit card (OnePay): 3% fee
This transaction fee is subject to be paid by the clients of Cruise Lan Ha Bay.
5. Amendment, cancellation and refund
5.1 Amendment
All modifications and extensions must be made at the time of
booking.
Any subsequent changes are subject to an additional fee, plus any
other applicable cancellation fees as imposed by Cruise Lan Ha Bay,
and such fees are due immediately when the amendment request is
made.
No amendment will be accepted within 3 days prior to departure, and
no change may be made after travel has commenced.
5.2 Cancellation from travelers
For almost of our tours, once tour is confirmed and fully
paid but for one reason they cancel the tour, the following charges
will apply in the event of cancellation prior to tour commencement:
More than 45 days prior to trip departure: No charge (Full refund
will be made but transaction fee will be paid by you).
30-45 days before arrival: 10% of total tour price.
15-29 days before arrival: 50% of total tour price.
7-14 days before arrival: 75% of total tour price.
Within 7 days before arrival: 100% tour price.
Notes:
The above fees are subject to an added bank transaction fee.
There will be no refund given for any unused or missed ground
arrangements, sightseeing, meals or hotel accommodations.
For no show cases, there will be no refund.
All cancellations must be in person or in writing and received by
Cruise Lan Ha Bay.
5.3 Cancellation from Cruise Lan Ha Bay
In the event Cruise Lan Ha Bay cancel a trip, for any reason, we
will contact you immediately and offer you the alternatives or all
money for services described in the reserved itinerary will be
refunded in full. Such alternatives require a close cooperation and
harmony between both you and Cruise Lan Ha Bay. Please send an email
to us at contact@CruiseLanHaBay.com to discuss, we are happy to
listen and do all our best to give you the fairest things possible.
In the event of such a cancellation, any client with pre-paid
reservations or guaranteed confirmations shall be notified as soon
as possible and a full refund of any payments on the un-used portion
of transportation service, hotel service, domestic air flights, car
rental or tours will be given. The transaction fee will be charged
to Cruise Lan Ha Bay.
Cruise Lan Ha Bay is not responsible for any expenses incurred by
the client or for non-refundable air tickets, equipment, medical
costs, etc.
Cruise Lan Ha Bay reserves the right to cancel any trip package,
itinerary or any part of a client’s itinerary due to insufficient
sign-ups, overbooking, or anything else resulting directly or
indirectly by the acts of God, detention, annoyance, machinery
breakdown, quarantine, bad weather, or causes beyond its control.
6. Voucher of confirmation
Voucher will be issued by Cruise Lan Ha Bay after the booked
trip is confirmed and payment is completed. A service voucher will
be sent by email to passenger within 2 working days. In case
immediate confirmation is not possible, we will inform you of the
booking status at the time of reservation.
Clients serve the right to double check the voucher and ask for the
change/update if there is something wrong regarding the
trip/payment.
7. Liability and Insurance
Cruise Lan Ha Bay is not responsible for any loss, injury or
damage sustained by passengers incurred due to delay, accidents,
natural disaster, political actions and unrest must be borne by
passengers.
Passengers are required to have full travel insurance. Airline
schedules and local conditions may affect accommodation and
itineraries. Should this occur, we will endeavor to substitute
suitable arrangement of similar value. Participation on any tour
implies full agreement to above conditions by all parties involved.
8. Discount Policy
Under 4 years: Free of Charge.
From 4 to 8 years old: 50% of adult’s fare and sharing bed with
parents.
From 9 to 11 years old: 75% of adult’s fare and using existing bed.
Students with ID student card: 95% of adult’s fare and using
existing bed.
Over 11 years old: 100% of adult’s fare and using existing bed.
9. Privacy policy
Personal information about you such as name, address, phone
number, or email address is subject to our Privacy Policy. We are
committed to protecting the privacy and security of any personally
identifiable information you provide us.
Your personal information will not be released unless the law
permits it, or your permission is granted.